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Shipping and Returns
PAYMENT INFO

INTERNET BANKING/ATM TRANSFERS (SINGAPORE ORDERS)

Payments can be made to any of our bank accounts:

POSB Savings A/C: 245-43221-6
OCBC Current A/C: 553-716614-001
CitiBank Checking A/C: 0-584079-002
UOB Uniplus A/C: 330-372-150-7
Maybank Saving A/C: 1-419-04-3564-9
Malaysia Maybank A/C: 101 2090 13262

Steps for POSB/DBS ATM fund transfer:

  1. Insert ATM card
  2. Select language (applicable to DBS/POSB ATM cards with language selection option)
  3. Select “Cashcard & More Services”
  4. Select “Fund Transfer / Fixed Deposit”
  5. Select the bank account that you are transfering from: DBS or POSB Savings A/C (Depending on your account type)
  6. Select the bank account that you are transfering to: “POSB Savings A/C”
  7. Select transfer fund to “Another Account”
  8. Enter Cuddles Account No. “245-43221-6”
  9. Select “If Correct”
  10. Enter Amount for your order
  11. Select “If Correct”
  12. Select Confirm the requested transfer
  13. Remove ATM card and receipt

Customers are reminded to email us at payment@cuddles.com.sg after payment has been made so that we can expedite shipping. Please include the following information: Order Number, Bank Paid To.

CREDIT CARD PAYMENTS (SINGAPORE & INTERNATIONAL ORDERS)

Payments by Credit Card for both Local and International Orders are accepted.

We accept VISA & MasterCard payments. Your Credit Card details will be collected and handled on a secure server maintained by WorldPay, one of the world's largest payment processing companies.
Credit Card payment for order below S$19.90 will not be accepted.
Your card statement will not show Cuddles.com.sg - It will show KTO Trading.
If you are still concerned about the safety of entering your card details online, you can place your order over the phone at (65) 8333-5683, and our friendly operators will collect your credit card details for processing.

PACKAGING

Paper Bag or Plastic Bag.

Local Delivery

All order will be send by our in house courier man.

  1. FREE DELIVERY - Applicable for all order above S$100. ( Refer to Delivery Schedule for Timing and Date for Delivery )
  2. S$3.00 Delivery Fee - Applicable for all order below S$100. ( Refer to Delivery Schedule for Timing and Date for Delivery )
  3. S$10.00 Delivery Fee - Same Day delivery charges. ( Order to be put in on the same day before 2pm )

Delivery Schedule for customer who opted for Option A or B

We have divided Singapore into 5 Zones:
  • North Zone (Yellow) - Woodlands, Sembawang, Yishun, Admiralty, etc.
  • South Zone (Pink) - Queenstown, Bukit Merah, Boon Keng, etc.
  • Central and North East Zone (Green) Sengkang, Punggol, Ang Mo Kio, Yio Chu Kang, Bishan, Toa Payoh, Paya Lebar, Hougang, etc.
  • East Zone (Red) Geylang, Marine Parade, Tampines, Bedok, Pasir RIs, etc.
  • West Zone (Blue) Jurong East, Jurong West, Bukit Panjang, Choa Chu Kang, Pandan, West Coast,Clementi, Bukit Timah, etcs
Delivery days:
  • North Zone (Yellow) Every Wednesday
  • South Zone (Pink) Odd Thursday of each month
  • Central and North East Zone (Green) Even Tuesday of each month
  • East Zone (Red) Odd Monday of each month
  • West Zone (Blue) Every Friday

INTERNATIONAL SHIPPING

Charges to be confirm. Do email us at customerservice@cuddles.com.sg for more information.

DISCLAIMER & REFUND POLICY
1. All products sold are not refundable.
We only allow exchange of products under any the following Conditions:

  • Workmanships related problems
  • Incorrect Sizing other than specified
  • Wrong product delivered
Exchange are based on the following condition:
** Exchange must be done within 3 days of Purchase.( Invoice must be presented )
** Products must not be wash before.
** In the event of exchange, you can choose to get the same products or products of similar valued.
  1. Orders will only be shipped after payments have been received. Most Singapore orders will take only about 2 working days to reach it's destination by mail.
  2. Cuddles.com.sg is not liable for any direct, indirect, incidental, special or consequential damages arising out of the use or inability to use our products and website.
  3. By making a purchase on Cuddles.com.sg, you are deemed to have agreed to the above policies and our terms & conditions.
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